18 years of experience in Learning & Development, established a strong foundation in the hotel industry and having worked with five international hotel chains. Additionally, provided consulting services to various multinational companies in my field. My competencies in Training & Development have been honed through a broad range of courses, training sessions, workshops, and practical applications on training and coaching methodologies.
Certified as a master practitioner trainer in NLP and Time Line Therapy™ by Fire Dragon Coaching Academy accredited by American Board of NLP (ABNLP) and Time Line Therapy™ Association (TLTA). Selected as a master trainer and task force team member in selected hotel management companies.
| Professional Background: | |
| 2023 – Present | Pinnacleltd. – Learning & Development Consultant |
| 2006 – Present | Freelance Learning & Development Consultant / Trainer |
| 2011 – 2012 | Fire Dragon Coaching Academy – NLP Master Practitioner Time Line Therapist |
| 2006 – 2009 | Mövenpick Hotel Cairo – Master Train the Trainer Management by Objective (MBO) Coaching of talents |
| 2005 – 2006 | Sonesta Hotel Cairo – Presentation Skills Communication Skills Team Building Up-Selling Skills Management Development Series Stress Management Giving Feed Back |
| 2003 – 2005 | Grand Hyatt Cairo – “Cross Training” in all hotel departments “360 Degree” Life Style for EXCOMs & Management Levels “as a Facilitator” – Hyatt On Skills (Train the Trainer – first part) – Selection Interviewing Skills – Appraisal Performance – Balance Approach Management – Basic Communication Skills – How to Conduct Meeting – Telephone Skills – Performance Development – Hyatt On Competencies – Service Excellence (I) “We are Customer Focused” – Service Excellence (II) “Service Recovery” – Service Excellence (III) “Service Through Selling” – Smart Selling (I) & (II)- Business Letter writing (American Chamber) |
| 2001 – 2002 | El Gouna Movenpick Resort, Red Sea – Quality Management for Hospitality Industry Conducting Successful Appraisals |
| 2001 – 2001 | El Gezirah Sheraton Tower & Casino – Public Health Excellence |
Languages:
Arabic, English.