18 years of experience in Learning & Development, established a strong foundation in the hotel industry and having worked with five international hotel chains. Additionally, provided consulting services to various multinational companies in my field. My competencies in Training & Development have been honed through a broad range of courses, training sessions, workshops, and practical applications on training and coaching methodologies.
Certified as a master practitioner trainer in NLP and Time Line Therapy™ by Fire Dragon Coaching Academy accredited by American Board of NLP (ABNLP) and Time Line Therapy™ Association (TLTA). Selected as a master trainer and task force team member in selected hotel management companies.
Mission:
My prior work experience has equipped me with the ability to effectively communicate with and manage individuals at all levels of an organization. My goal is to shift the mindset of participants from viewing training as merely a session to a means of developing self-sufficient skills. In my past roles as a training manager, assistant, and coordinator, I have honed my customer-centric approach and possess an acute sensitivity for cultural nuances. My experience has taught me that maintaining an impeccable level of courtesy and showing a warm smile fosters seamless business operations.
Expertise:
Consulting and training Services: Learning & Development.
| Professional Background: | |
| 2023 – Present | Pinnacleltd. – Learning & Development Consultant |
| 2006 – Present | Freelance Learning & Development Consultant / Trainer |
| 2011 – 2012 | Fire Dragon Coaching Academy – NLP Master Practitioner Time Line Therapist |
| 2006 – 2009 | Mövenpick Hotel Cairo – Master Train the Trainer Management by Objective (MBO) Coaching of talents |
| 2005 – 2006 | Sonesta Hotel Cairo – Presentation Skills Communication Skills Team Building Up-Selling Skills Management Development Series Stress Management Giving Feed Back |
| 2003 – 2005 | Grand Hyatt Cairo – “Cross Training” in all hotel departments “360 Degree” Life Style for EXCOMs & Management Levels “as a Facilitator” – Hyatt On Skills (Train the Trainer – first part) – Selection Interviewing Skills – Appraisal Performance – Balance Approach Management – Basic Communication Skills – How to Conduct Meeting – Telephone Skills – Performance Development – Hyatt On Competencies – Service Excellence (I) “We are Customer Focused” – Service Excellence (II) “Service Recovery” – Service Excellence (III) “Service Through Selling” – Smart Selling (I) & (II)- Business Letter writing (American Chamber) |
| 2001 – 2002 | El Gouna Movenpick Resort, Red Sea – Quality Management for Hospitality Industry Conducting Successful Appraisals |
| 2001 – 2001 | El Gezirah Sheraton Tower & Casino – Public Health Excellence |
Languages:
Arabic, English.
